How can we help?

Windows: press Download on the front page and it opens DuePilot in the Microsoft Store. Click Get. The Store installs it and keeps it up to date.

Mac: download DuePilot-Mac.dmg from the front page, open it and drag DuePilot into Applications.

iPhone: get DuePilot on the App Store. Android or any phone: open the phone app link on the front page and add it to your home screen. Google Play is coming soon.

No. You only see that if you used the installer file instead of the Microsoft Store. The easiest fix is to get DuePilot from the Microsoft Store (the Download button on the front page), which installs with no warning.

If you already have the installer, click More info, then Run anyway. The warning is about Windows not knowing a new publisher yet, not about safety.

Not yet. Google Classroom is coming soon.

Right now DuePilot connects to Canvas, Blackboard, Brightspace and Moodle, with your classes, assignments and grades.

Any school that uses Canvas, Blackboard, Brightspace or Moodle. Type your school's name, tap it, and sign in on your school's own page. Your classes, assignments and grades come over.

SchoolBrains works too, starting with Shepherd Hill Regional High School in Dudley-Charlton.

Google Classroom, Schoology, PowerSchool and Infinite Campus are coming soon.

On a computer, no. You sign in to your school and that's it.

On your phone, yes: a free account (email, or Sign in with Apple on iPhone) so your week, your rank and your friends follow you from one device to another.

No - and it can't. There is no code in DuePilot that answers an assignment, and it cannot read the contents of your quizzes at all.

What it does instead: explains what the assignment is actually asking, writes your study notes and flashcards from the real course material, and drills you with practice problems it wrote itself - then marks your answers and shows you exactly which idea you got wrong.

This isn't a setting that could be flipped later. It's enforced by automated tests that run on every build, and if one of them fails, the build doesn't ship.

DuePilot writes them, using your assignment only to work out which concepts are being tested. The numbers and scenarios are its own, never the questions on your actual assignment.

The answer only shows after you've given yours. Pick an answer and DuePilot tells you if you got it, shows the right one and explains why.

Usually both, measuring different things. Schools often show a running total that quietly ignores ungraded work, so it flatters you early in the term.

Open the class and check the category weights against your syllabus. If a weight is wrong you can fix it, and the projection updates. If they still disagree, send us a screenshot - that's a bug worth fixing.

Yes. Open the phone app link on the front page and add it to your home screen: on iPhone tap Share → Add to Home Screen, on Android tap ⋮ → Add to home screen. Your week, grades, practice, rank and friends are all there, and you can connect your school right from your phone.

The iPhone app is on the App Store, and Google Play is coming soon.

Two different answers depending on where you connected your school, and it's worth knowing which one you're in.

If you connected on the computer: in your own user folder. Your grades, your assignments and your notes sit in a plain database file you can open, copy or delete yourself, and none of it is uploaded. The only thing that ever leaves is one 0–100 score per class, and only if you switch Rankings on.

If you connected on the phone: there is no computer in that setup, so the fetching happens on our server instead. It holds the session from your school sign-in so it can check for new work, and it stores the assignments and grades it finds so your phone has something to show you. It is yours, visible only to you, never sold, never shared with your school, and never used to train a model.

Either way, if you turn on the AI features, the specific assignment text needed for that request is sent to the model provider and not retained for training.

No. You sign in on your school's own sign-in page. DuePilot never sees what you type there and never stores it.

DuePilot doesn't announce itself, and it only ever reads - it never posts, submits or changes anything in your LMS. To your school it looks like you reading your own pages.

That said, be straight with your professors about the tools you use. DuePilot is built so the honest answer is an easy one.

Uninstall the app: on Windows from Start → right-click DuePilot → Uninstall, on a Mac by dragging DuePilot to the Trash.

If you signed in on the phone, or turned on Rankings, there's an account too, and it's deleted from inside DuePilot rather than by asking us. On the phone, open the You tab. On the computer, it's Settings → your email → Delete account. Either one removes your school connection, anything fetched for you, your score, your rank and your friend list, and cancels any subscription. It happens immediately and it is not recoverable.

Every class, every deadline, your real weighted grade in each one, what each assignment is worth, what you need on the final, the calendar, rankings and friends. Free, with no card and no expiry.

Free also includes a daily amount of DuePilot's AI: study notes, flashcards, practice questions and Ask. Pro is for when you use the AI a lot.

$3.99 a month. Cancel whenever you like from your account page. Cancelling leaves the free features working exactly as before.

Yes. If Pro wasn't what you expected, email [email protected] within 30 days and we'll refund it. No form, no reason required.

Close it fully and reopen - that fixes most cases, usually an old copy still holding the port.

If it persists, open Settings and scroll to the bottom for the version number, then email [email protected] with that number and anything the black window said. That text is the single most useful thing you can send.

On the phone, pull down on Home or tap the DuePilot logo to sync. On the computer, hit Sync. If your school's sign-in has expired, DuePilot says so and one tap signs you back in.

On the computer, if your school blocks DuePilot entirely, you can paste your grades page in under Grades instead.

Check Settings for the engine status. If it says the provider rejected something, your trial may have ended or the model changed - DuePilot repairs the second case by itself on the next try.

Still stuck after a restart, email us with the exact wording of the error.

Please tell us, with a screenshot. Wrong numbers are the bugs we drop everything for - the whole point of DuePilot is that you can trust what it says.