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How can we help?

Search the answers below, or write to a real person — there's no ticket robot here.

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How do I install DuePilot?

Download DuePilot Setup.exe from the front page and run it. It installs just for you — no admin password, no system changes — and puts a shortcut in your Start menu.

The first launch takes a minute while it sets itself up. After that it opens in about two seconds.

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Windows says "Windows protected your PC" — is something wrong?

No, and you're right to be careful. That warning appears for any app whose publisher Windows doesn't recognise yet — it's about reputation, not safety, and it goes away as more people install it.

Click More info, then Run anyway. If you'd rather not, wait for the Microsoft Store version, which carries a signature Windows already trusts.

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Which schools does it work with?

Canvas, Blackboard, Brightspace/D2L, Schoology, Moodle and Google Classroom, plus anything that publishes a calendar feed.

If your school locked its API — a lot have since the 2025 breaches — you can still paste your grades page straight in and get the full breakdown. No token, no admin, nothing to ask permission for.

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Do I need to make an account?

No. There's no sign-up, no password, and no email required to use the free version. You sign in to your school, the way you always do, and that's it.

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Will DuePilot do my homework for me?

No — and it can't. There is no code in DuePilot that answers an assignment, and it cannot read the contents of your quizzes at all.

What it does instead: explains what the assignment is actually asking, writes your study notes and flashcards from the real course material, and drills you with practice problems it wrote itself — then marks your answers and shows you exactly which idea you got wrong.

This isn't a setting that could be flipped later. It's enforced by automated tests that run on every build, and if one of them fails, the build doesn't ship.

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Where do the practice problems come from?

DuePilot writes them, using your assignment only to work out which concepts are being tested. The numbers and scenarios are its own.

The answers stay on the server until you've submitted your attempt — they're deliberately not in the page, so you can't read them out of the source. Work the problems, then find out.

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My grade in DuePilot doesn't match my school's. Which is right?

Usually both, measuring different things. Schools often show a running total that quietly ignores ungraded work, so it flatters you early in the term.

Open the class and check the category weights against your syllabus. If a weight is wrong you can fix it, and the projection updates. If they still disagree, send us a screenshot — that's a bug worth fixing.

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Can I use it on my phone?

Partly. DuePilot runs on Windows, but you can open it from your phone over the same wifi — the address is in Settings. You can also export your week to your phone's calendar app.

A proper mobile app isn't built yet.

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Where does my data actually live?

On your computer, in your own user folder. Your grades, your assignments and your notes are stored locally in a plain database file you can open, copy or delete yourself.

Grades and deadlines are never uploaded anywhere. If you turn on the AI features, the specific assignment text needed for that request is sent to the model provider and not retained for training.

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Does DuePilot have my school password?

No. You sign in on your school's own page, in your own browser. DuePilot never sees what you type there and never stores it.

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Can my school or professor see that I use it?

DuePilot doesn't announce itself, and it only ever reads — it never posts, submits or changes anything in your LMS. To your school it looks like you reading your own pages.

That said, be straight with your professors about the tools you use. DuePilot is built so the honest answer is an easy one.

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How do I delete everything?

Uninstall from Windows Settings, then delete the DuePilot folder in your AppData directory. That's all of it — there's no server-side copy of your work to chase down.

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What do I actually get for free?

Every class, every deadline, your real weighted grade in each one, what each assignment is worth, what you need on the final, the calendar and the planner. No account, no card, no limits, no expiry.

Plus adds the AI: study guides, flashcards, practice problems and marking.

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How much is Plus and can I cancel?

$5.99 a month, free for the first 7 days, cancel whenever you like from your account page. Cancelling leaves the free features working exactly as before.

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I'm a school — how does licensing work?

One price for the school year covering every student, rather than per-month per-person. Write to [email protected] with a rough student count and we'll send pricing plus the integrity documentation your academic office will want to see.

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Can I get a refund?

Yes. If Plus wasn't what you expected, email [email protected] within 30 days and we'll refund it. No form, no reason required.

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It won't start, or it closed with an error

Close it fully and reopen — that fixes most cases, usually an old copy still holding the port.

If it persists, open Settings and scroll to the bottom for the version number, then email [email protected] with that number and anything the black window said. That text is the single most useful thing you can send.

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My classes aren't showing up

Hit Sync and watch for a red strip at the top — it usually says exactly what your school refused. A lapsed session is the common one; Reconnect in Settings fixes it.

If your school blocks API access entirely, use the paste option in Grades instead. It works everywhere.

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The AI features aren't working

Check Settings for the engine status. If it says the provider rejected something, your trial may have ended or the model changed — DuePilot repairs the second case by itself on the next try.

Still stuck after a restart, email us with the exact wording of the error.

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Something looks wrong or a number is off

Please tell us, with a screenshot. Wrong numbers are the bugs we drop everything for — the whole point of DuePilot is that you can trust what it says.

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Still stuck

Write to us.

Fill this in and it'll open your email app with everything already written. Or just send a note to [email protected].

Including this usually saves a round-trip.
Open in my email app

Support

Bugs, billing, anything that isn't working the way it should.

[email protected]
Usually answered within a day.

Schools

Licensing, academic-integrity documentation, and pilots.

[email protected]
Include a rough student count.

Found a security issue?

Tell us privately first and we'll fix it before it's public.

[email protected]
We'll credit you if you'd like.